FAQ

ACCOUNT INFORMATION

Creating an account is fast and simple. Setting up a WELL WITHIN customer account will provide you with an easy checkout experience by storing your shipping information for future orders and past purchases. To set up an account, simply click the Log In link located on our website header. For security purposes, WELL WITHIN does not store any credit card information.

SHOPPING INFORMATION

Please allow 1-2 business days for orders to be processed. Weekend days are not included in processing time and any order that is placed on a Saturday or Sunday will be processed the following Monday. 

We offer free USPS First Class shipping on any order within the United States. The U.S. shipping fees for Next Day or 2-3 Day Air are $30 and $10 respectively. Any orders that are being shipped via Next Day or Two Day Air delivery will be processed the same day if it is received by 1:00pm EST.

First-Class Package International Service for Canada delivery is 7- 18 business days. Customers are responsible for $20 shipping fee and all Canadian import duties, taxes and brokerage fees (if any). These fees may be charged to you when your package reaches the Canadian border (these fees are not included in the shipping that we charge you).

At this time, we can only accept orders that are shipped within the United States and Canada. No International orders will be accepted at this time. Please note all purchases will be subject to U.S. bank authorization prior to final processing and therefore only authorized purchases will be shipped.

REPLENISHMENT SERVICE

How it Works

By signing up for our replenishment service at checkout, you no longer need to remember to order your must-have products. Plus, receive additional savings off every order cycle + FREE standard shipping!

The program is easy to use and customizable, so you can make changes online whenever you need. You can select to receive your items every 30, 45, 60 or 90 days. You can check on your Replenishment Service by logging into your account on our website anytime and selecting “Replenishment Service” in the menu on the left. Replenishment orders are billed to your default billing address and shipped to your default shipping address. You may also edit this information by logging into your account.

You always have complete control over your Auto-Replenishment orders. When your replenishment order is ready to be processed, you will receive a reminder email 3 days before each order ships. If you need to make any adjustments to your order including ship date and billing and shipping information, you can do so by logging into your account. Shortly thereafter, your replenishment order will be shipped, unless adjustments to the ship date have been made. At the time of shipment, you will receive an email confirming the shipment of the order.

Changes or Cancellation

Once you have subscribed, Auto-Replenishment is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel a subscription by logging into your account and selecting “Replenishment Service”. Please allow up to 24 hours for modifications or cancellations to be processed.

Need Further Help?

We are always happy to assist you. Should you have further questions please do not hesitate to call our toll free number at 840-640-0404, Monday-Friday, 9:00am-5:00pm EST excluding holidays or email our customer service team directly by clicking here.

PRODUCT INFORMATION: THE SKINCARE COLLECTION

PLANTED IN BEAUTY is more than a “natural skincare line” – it’s an all-encompassing beauty wellness brand and e-commerce space that spans beauty, nutrition and lifestyle via proprietary and curated products and comprehensive content. Each aspect of WELL WITHIN’s PLANTED IN BEAUTY has been meticulously developed and executed to provide thoughtful beauty wellness solutions and informative, insightful content to positively impact and our consumer’s wellness journey from the inside out and outside in.

PRODUCT INFORMATION: THE SKIN NUTRITIONAL SUPPLEMENTS

Good nutrition is a common recommendation by many health experts to improve overall health and well-being. Now a growing body of clinical research is proving that specific concentrated nutrients in supplement form, may enhance the health and appearance of skin, when taken in conjunction with a non-toxic balanced diet and lifestyle.

With age and hectic lifestyles, skin metabolism and defense become sluggish leaving it more susceptible to aggressors that break down healthy skin tissue and trigger premature skin aging. Bioavailable skin wellness supplements work from within the body, reaching the deep dermal layer and site where new skin cells are formed, supporting the production of healthy new skin cells and protecting skin connective tissue from the inside-out.

For further information, click here.

OUR WELLNESS APPROACH

Integrated Beauty + Wellness. Understanding the connection between the products you put on your skin, and the impact your personal nutrition and lifestyle choices have on your skin health is integral to your wellness practice. This understanding allows wellness seekers to embrace healthy aging – even celebrating it instead of continually fighting it. 

WELL WITHIN’s plant-based philosophy encompasses an integrative approach to beauty wellness inclusive of skin health, nutrition, and lifestyle. We know that when these holistic practices come together, you will be ideally positioned to attain optimal skin health and overall wellness.

GET IN TOUCH

For further assistance, contact our customer service team by email here or call our toll free number (844) 640-0404, Monday to Friday, 9:00am to 5:00pm EST excluding holidays.

Sign up today to receive weekly Beauty, Nutrition and Lifestyle tips, exclusive offers, and 10% off your first purchase.

Welcome to WELL WITHIN

Our beauty and wellness brand offers support, services and products to help you become WELL WITHIN your skin, mind and body.

Sign up today and receive your special Friends and Family 20% off your first purchase, valid until May 31, 2017.

Stay Ever Well,
Lynne + Renee
Co-founders

DEAR FRIENDS AND FAMILY,

Thank you for signing up today to receive weekly Beauty, Nutrition and Lifestyle tips, exclusive offers and your special Friends and Family 20% off your first purchase, valid until May 31, 2017.

Stay Ever Well,
Lynne + Renee

Sign up today to receive weekly Beauty, Nutrition and Lifestyle tips, exclusive offers, and 10% off your first purchase.